Conditions of service

1. GENERAL INFORMATION

Ownership of this website https://www.ultreiabags.com(hereinafter referred to as the Website):

UltreiaBags

Address: Travesía de Guixar, 13 . Vigo

Contact telephone number: 611554488

Contact email: contacto@ultreiabags.com

This document (as well as any other documents referred to herein) governs the terms and conditions governing the use of this Website (https://www.ultreiabags.com) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that UltreiaBags developed through the Website comprises:

Luggage transport service in the area of the Camino de Santiago.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of UltreiaBags. By using this Website or by making and/or requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and all of the above, so if you do not agree to all of the above, you should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

• Use this Website only to make legally valid enquiries and purchases or acquisitions.
• Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
• Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. UltreiaBags makes no representation that the Website complies with the laws of other countries, either in whole or in part. UltreiaBags declines all liability that may arise from such access, nor does it guarantee delivery or provision of services outside Spain.

The User may conclude, at his/her choice, with UltreiaBags the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

The Users duly registered may purchase from the Website by the means and in the manner provided for. They must follow the online purchase and/or acquisition procedure of https://www.ultreiabags.comduring which various products and/or services can be selected and added to the cart, basket or final shopping space, and finally click on: "Make a reservation"

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details may be modified.

Subsequently, the User will receive an e-mail confirming that UltreiaBags has received your order or request for purchase and/or provision of the service, i.e. the order confirmation. And, where appropriate, you will also be informed by e-mail when your purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice which will be sent to the User by e-mail. and, where appropriate, through your personal space for connection to the Web Site. The User may also, if he/she so wishes, obtain a copy of his/her invoice on paper, by requesting it from UltreiaBags using the contact spaces on the Website or via the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown together with the presentation or, where appropriate, image of the same on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and retained in the computerised records of UltreiaBags in order to constitute a means of proof of transactions, in any case, respecting reasonable security conditions and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and the rights of Users in accordance with the privacy policy of this Website.

Unless expressly stated otherwise, UltreiaBags is not the manufacturer of the products sold or which may be marketed on the Website. However UltreiaBags makes every effort to ensure that the information shown on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information to that shown on the Website. Therefore, the User should consider not only the information provided by the Website, but also the information available on the labelling, warnings and/or instructions accompanying the product.

The User acknowledges that UltreiaBags shows you, for your interest, a series of services that the holder does not provide directly to Users, but which will be contracted and provided by a third party different from UltreiaBags.

4. AVAILABILITY

All purchase orders received by UltreiaBags through the Website are subject to the availability of the products and/or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. In the event of difficulties in the supply of products or if there are no products in stock, UltreiaBags undertakes to contact the User and reimburse any amount that may have been paid as a fee. This shall also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final prices, in Euros (€) and include taxes, unless otherwise stated and applied by law, especially with regard to VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, UltreiaBags provides delivery and/or shipping services through: .

However, unless otherwise indicated, the prices of the articles offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where the User will consult the shipping methods and costs available and freely choose the one that suits him/her best.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases in respect of which the User has already made completed the purchase order process on the Website as indicated in clause three, paragraph onereceived an order confirmation.

The accepted means of payment will be: Credit or debit card PayPal Bank transfer Cash on Delivery Credit or debit card, and PayPal Credit or debit card, and Bank Transfer PayPal and Bank Transfer Credit or Debit Card, PayPal, and Bank Transfer Credit or debit card, PayPal, bank transfer, and cash on delivery.

In addition, the User may pay all or part of the purchase price with a gift card and/or a subscription card issued by UltreiaBags and/or Carlos Chao Laso.

UltreiaBags uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions via the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorisations by the issuing bank, if the issuing bank does not authorise payment, UltreiaBags shall not be liable for any delay or non-delivery and shall not enter into any contract with the User.

Once UltreiaBags receives the purchase order from the User through the Website, a pre-authorisation will be made on the relevant card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where applicable, place established.

If the means of payment is PayPal, gift card or subscription card the charge will be made at the time when UltreiaBags send a confirmation of the purchase order or purchase of products and/or services to the User.

In any case, by clicking on "Make a reservation"the User confirms that the payment method used is his or hers.or, where applicable, is the lawful holder of the gift card or subscription card.

Purchase or acquisition orders in which the User selects bank transfer as a means of payment will be reserved for 5 calendar days after the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by UltreiaBags for the Website. When the system receives the transfer, the order will be prepared and processed for shipment.

Using this payment method, the User must ensure that he/she enters the exact amount of the purchase order correctly, as well as the account number and the transfer reference. In case of error, UltreiaBags will not be able to validate the order, which will be cancelled.

For cash on delivery payment, the User must select "Cash on Delivery" among the payment methods on the Website and continue to Make a reservation to pass the purchase order. From that moment on, UltreiaBags reserves the right to contact the User in order to validate the purchase order with him/her. After this, the order will be prepared and made available for the management of its shipment.

Payment shall be made at the time of delivery of the order by the carrier's delivery person. Payment shall be made in cash only. The User undertakes to deliver the exact amount of the order to the carrier's delivery person, who will not be able to provide any change.

For the refund of the amount for orders paid by cash on delivery, UltreiaBags reserves the right to return the goods within 14 calendar days after the return has been requested through the Website and the package has been returned to the carrier. When making the return, the User must indicate their bank details in order to receive the transfer corresponding to the requested refund of the amount of the returned order. The reimbursement of the amount of the orders paid by cash on delivery will only be made by bank transfer.

UltreiaBags reserves the right to suspend payment by cash on delivery to those Users who have not complied with the necessary requirements in past orders.

6. DELIVERY

In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands). Spain (mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla) Spain (mainland and Balearic Islands), European Union Spain (mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union Spain (mainland and Balearic Islands), European Union, Rest of Europe Spain (mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe All over the world

With the exception of those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalisation of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, for which it is responsible, UltreiaBags is unable to meet the delivery date, it will contact the User to inform him/her of this circumstance and the User may choose to go ahead with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it redelivered.

If the User is not going to be at the place of delivery at the agreed time, he/she should contact UltreiaBags to arrange delivery on another day.

In the event that 30 days have elapsed since your order has been available for delivery, and it has not been delivered for any reason not attributable to UltreiaBags, UltreiaBags shall understand that the User wishes to withdraw from the contract and the contract shall be deemed to be terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded, with the exception of the additional costs resulting from the User's own choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any event, no later than 14 calendar days from the date on which the contract is deemed to be terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be charged to the User.

For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the moment when the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires the ownership of the products when UltreiaBags receives full payment of all amounts due in respect of the purchase or acquisition made, including delivery charges, or at the time of delivery, if delivery takes place after full receipt of the amount due by UltreiaBags.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

In the same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must bear in mind that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with the regulations in force, and that these may be borne by the User.

For all other locations, other than the above, where the purchase orders are located, the regulations in force at any given time shall apply to their delivery and/or provision; the User must take into account that this could lead to the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these could be borne by the User. For further information, the User should contact the customs office at destination.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he/she detects that an error has been made when entering the data necessary to process his/her purchase request on the Website, he/she may modify the data by contacting UltreiaBags through the contact spaces provided on the Website, and, where appropriate, through those provided for contacting customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on the "Make a reservation"You have access to the space, cart, or basket where your purchase requests are recorded and you can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

8. RETURNS

In cases where the User purchases products on or through the Website of the Owner, the User is entitled to a number of rights, as listed and described below:

Right of withdrawal

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without giving any reason.

This withdrawal period shall expire 14 calendar days after the day on which the User or a third party authorised by the User, other than the carrier, acquired the material possession of the goods purchased on the Website of UltreiaBags or in the event that the goods making up your order are delivered separately, 14 calendar days from the day on which the User or a third party authorised by the User, other than the carrier, acquired material possession of the last of those goods making up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.

In order to exercise this right of withdrawal, the User must notify his or her decision to UltreiaBags. You may do so, where appropriate, through the contact spaces provided on the Website.

The User, regardless of the means chosen to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the model cancellation form that UltreiaBags is made available to you as an attachment to these Terms, however, its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period.

In case of withdrawal, UltreiaBags reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any event, no later than 14 calendar days from the date on which UltreiaBags is informed of the User's decision to withdraw.

UltreiaBags will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, UltreiaBags may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of their return, whichever condition is met first.

The User may return or send the products to UltreiaBags en:

And it shall do so without undue delay and in any event no later than 14 calendar days from the date on which it UltreiaBags was informed of the withdrawal decision.

The User acknowledges being aware that he/she shall bear the direct cost of returning the goods (transport, delivery), should any be incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without physical support.

The same applies to the provision of a service that the User may contract on this Website, as this same Law establishes that Users will not have the right of withdrawal when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by UltreiaBagsIf you do not wish to withdraw from the contract, you will have lost your right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

The products must also be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice.

You can download the model withdrawal form at the following link: https://ultreiabags.com/desestimiento

Return of defective products or delivery error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and that, therefore, he/she should contact UltreiaBags immediately and let you know of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate.

The refund or replacement of the product will be made as soon as possible and in any case within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item.

The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, shall always apply.

Guarantees

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, under the terms legally established for each type of product, responding UltreiaBagsThe customer shall be liable, therefore, for any lack of conformity that becomes apparent within three years of delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by UltreiaBags and possess the qualities presented therein; are suitable for the uses for which products of the same type are normally intended; and present the usual quality and performance of a product of the same type and which are fundamentally to be expected of the same. When this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect.

On the other hand, it may be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the three years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products.

However, to find out more about the After-Sales Service that UltreiaBags is made available to the Users of the Website can be consulted here:

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, UltreiaBags shall accept no liability for the following losses, irrespective of their origin:

• any losses which were not attributable to any breach by it;
• business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
• any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them.

Likewise, UltreiaBags also limits its liability in respect of the following cases:

• UltreiaBags applies all measures to provide a faithful display of the product on the Website, but is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
• UltreiaBags will act with the utmost diligence in order to provide the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for causes such as strikes, road delays, and in general any other typical of the sector, resulting in delays, loss or theft of the product.
• Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the Website due to maintenance or other reasons, which prevents the availability of the service. UltreiaBags makes every effort to carry out the process of purchase, payment and shipment/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.
• UltreiaBags shall not be liable for the misuse and/or wear and tear of the products that have been used by the User. At the same time, UltreiaBags shall also not be liable for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
• In general, UltreiaBags shall not be liable for any failure or delay in the performance of any of its obligations where such failure or delay is due to events beyond its reasonable control, i.e. due to force majeure, which may include, but is not limited to, force majeure:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, the obligations will be suspended for the period during which the force majeure continues, and UltreiaBags shall be granted an extension of the deadline for compliance for a period of time equal to the duration of the force majeure. UltreiaBags shall use all reasonable means to find a solution that will enable it to fulfil its obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the User agrees that most communications with UltreiaBags electronic (e-mail or notices posted on the Website).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information and other communications that UltreiaBags sent electronically comply with the legal requirements of being in writing. This condition shall not affect the User's statutory rights.

The User may send notifications and/or communicate with UltreiaBags through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, UltreiaBags may contact and/or notify the User by e-mail or at the postal address provided.

11. RESIGNATION

No waiver of UltreiaBags to a specific legal right or action or the lack of an injunction for UltreiaBags The failure of the User to comply strictly with any of its obligations shall not constitute a waiver of any other rights or remedies arising from a contract or the Conditions, nor shall it release the User from the performance of its obligations.

No waiver of UltreiaBags to any of these Conditions or to any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing.

12. NULLITY

If any of these Conditions should be declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by such declaration of nullity.

13. FULL AGREEMENT

These Terms and Conditions and any documents expressly referred to in these Terms and Conditions constitute the entire agreement between you and UltreiaBags in relation to the subject matter of the sale and supersede any prior covenant, agreement or promise agreed orally or in writing by the same parties.

The User and UltreiaBags acknowledge that they have consented to the conclusion of a contract without having relied on any representation or promise made by the other party, except as expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or data of a personal nature that the User provides to UltreiaBags in the course of a transaction on the Website, will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.

Any dispute, problem or disagreement arising out of or relating to the access, browsing and/or use of the Website, or to the interpretation and performance of these Terms, or to the sales agreements between UltreiaBags and the User shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send to UltreiaBags your complaints, claims or any other comments you may have via the contact details provided at the beginning of these Terms (General Information).

In addition, UltreiaBags has official complaint forms available for consumers and users, which they can request from UltreiaBags at any time, using the contact details provided at the beginning of these Terms (General Information).

Likewise, if the conclusion of this purchase contract between UltreiaBags and the User has a dispute, the User as a consumer may request an out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: https://ec.europa.eu/consumers/odr/.